Ashford Borough Council - Formal Complaint

This complaint form should be used to complain about the Council and the service they have provided in dealing with you as a customer.

You should use this form:

If we have told you that something would be done, but it hasn’t been done or is taking too long.
If a member of our staff or someone working on our behalf has treated you unfairly.
If we have been told that you cannot have help or use a council service.

You should not use this form:

If you want to make a comment on a Planning Application, please visit our Planning Applications search section.
If you want to make a complaint about a Councillor, please visit our Councillor complaints page.
If you want to make a noise complaint, please use our online noise complaint form.
If you want to make a complaint about a Penalty Charge Notice that has been issued, please visit our Penalty Charge Notice - How to Appeal section.
If you want to make a complaint about non-compliance with the Freedom of Information Act or the Environmental Information Regulations, please visit our FOI Page.
If you want to report a Missed Bin Collection, please visit our Missed Bin Reporting Form.
If you want to report a recurring issue with bin collections, repeated litter or dog fouling, bin collection crew behaviour or a bin collection vehicle incident, please visit our General refuse and recycling service reporting form.

I confirm that my complaint does not relate to any of the options above, and is a complaint about the service provided by Ashford Borough Council.

Ashford Borough Council is the data controller for any personal information you provide in this form.

Your information will only be used to aid with the resolution to your complaint and may be shared across departments within the Council or with external council contractors if your complaint requires so.

The legal basis allowing us to process your data will vary depending upon your specific complaint, but will predominantly fall under that of the public interest. Information provided to us will be kept for a suitable period specific to your complaint. For more information on your data protection rights or on how to contact our data protection officer, please visit the data protection pages on our website at https://www.ashford.gov.uk/transparency/information-rights/privacy.

I agree to the above terms.

To make a complaint, please complete the form below. Fields marked * are required.

	Your Details
Title:	*
First Name:	*
Surname:	*
Address Line 1:	*
Address Line 2:
Address Line 3:
Town:	*
County:	*
Postcode:	*
Country:	*
Daytime Phone:
Evening Phone:
Mobile:
Email:

	Complaint Details
Incident Date:	/ /
Complaint Details:	*
About Contractor?	Yes Contractor Name (if known):
Previously Contacted:	Yes No
If you answered YES to the question above, please answer the following 2 questions
Contact Date:	/ /
Contact Reference:
Action Required:
Contact Method:	*